Why participate in the work exchange program?
The festival could not happen without all our amazing volunteers! You get to be part of the JTMF community and part of the Festival on a deeper level which is why so many of our volunteers come back year after year. It’s a great opportunity to make new friends, connections and contacts. And of course, you get a free ticket for your efforts!
What is the processing fee for? Do I have to pay it?
Yes please. We ask all volunteers to pay the $15 processing fee. This covers our bank fees to process the deposits and refunds.
Why do we have to put down a deposit?
It’s easy to get carried away at festivals, we totally get that, so consider it a little goodwill that you intend to carry out your obligations. We know that you absolutely intend to show up to all your shifts on time and sober, play by the rules and fulfil your duties to the best of your ability. Do that, and you’ll get your full refund back within 10 business days of the festival and be welcomed back for many Joshua Tree Music Festivals to come!
Can I register to work in different areas (green team, gates, beer garden etc.) ?
All work needs to be completed in the same area.
How much time do I need to commit?
The basic commitment is 16 hours for a 4-day pass. This includes free tent camping (in the main campground). In exchange for 24 hours of work, you will receive a festival ticket, free tent camping and 6 catered meals.
Please schedule a MAXIMUM of 2 shifts (8 hours) in a row. If you schedule more, you will be asked to remove or reschedule.
Please note: GREEN TEAM and MEDICAL volunteers receive a festival ticket, free tent camping and 6 catered meals in exchange for 16 HOURS of work.
What is the age requirement?
You need to be 18 by the first day of the festival. if you are working at the Beer Garden or Bar, you need to be 21 by the first day of the festival. We may request ID/proof of age.
What is the Mandatory Meeting? Do I need to attend?
YES. The Mandatory Meeting is to provide important information to you, our volunteers. If you are onsite and not scheduled for a shift, you are expected to attend the Mandatory Meeting.
Plus you get to meet your fellow volunteers then attend the Thursday kick-off party with free beer and dinner ~ why wouldn't you want to be there!
The meeting is held on Thursday, May 17th, at 5pm in the music bowl.
Failure to attend this meeting may result in a $20 inconvenience fee.
Can I delete or switch my shifts once I have sign up?
No. With our new system, once you are signed up you may not switch. So choose wisely, and double check it all before you sign up ☺
I’ve signed up for shifts and paid my deposit but can no longer attend or volunteer…
If you are unable to participate in the work exchange, please email Cassie directly at: email@example.com immediately. Cancellations made prior to March 15th will not incur a fee, a cancellation fee of $25 takes effect on March 15th, a cancellation fee of $50 takes effect on April 1st, and by cancelling after April 15th you forfeit your entire deposit.
Please note the $15 processing fee is separate to your deposit and not refundable.
What Do I Bring To My Shift?
Closed toe shoes are a MUST. If you show up in flip flops, sandles, barefoot or in anything other than closed toe shoes, you will be sent back to camp to change in to more appropriate footwear.
Water and sunscreen are helpful, snacks if you 're the hangry type, and a great attitude and big smile always go a long way :)
What if I want to work in an area that requires a join code?
If you would like to volunteer in an area that needs a join code, email Cassie at: firstname.lastname@example.org with subject: JTMF JOIN CODE to get that code.
If you HAVE NOT worked with us in that area before, please tell us in 50 words or less why you'll rock the job.
Where Do I Check In For My Shift?
You will check in at the location /area where you are working in most cases. You will find out where this is and meet your area manager at the Mandatory Meeting on Thursday.
EXCEPTION is if you are signed up for a shift on Monday or Tuesday. Refer to the FAQ below.
What does it mean if I sign up for a Monday or Tuesday shift?
ALL Monday and Tuesday shifts are festival clean up and breakdown. Regardless of the area you are assigned to, if you sign up for a Monday or Tuesday shift, you will report to the HOSPITALITY BAR at the beginning of your shift to get assigned. Please ensure you SIGN IN and SIGN OUT to ensure you get credit for your hours in order to receive your full refund.
When can I arrive?
Volunteers may arrive and start setting up their camps on Wednesday, May 16th, after 12pm.
We encourage you to come early, get a good spot and get settled :)
Where will we check in when we get to JTMF?
Check in at the one and only Will Call Booth / Box Office at the festival entrance on Sunfair Road. Please bring your ID and your name will be on the list.
Do I pay for camping?
Free walk-in tent camping in the main campground is included.
I'm driving, where can I park my car?
You can park in day parking for a small fee and walk your gear into the campground. Volunteers who wish to camp with their car can purchase a discounted CAR PASS for $50 (normally $75). You will receive a special link to purchase your discounted car pass in your confirmation email.
For more info on camping & parking head to joshuatreemusicfestival.com/camping
When do I receive my deposit back?
You will receive your deposit back within 10 days after the festival if you have fulfilled your contract.
What happens if a supervisor suspects you are under the influence?
If any manager has reason to suspect that a team member is under the influence of alcohol or drugs during a shift, the team member will be relieved of their duties, may be relieved of future shifts, and will forfeit their deposit. If a manager finds out after the fact that a team member was under the influence of alcohol or drugs during a shift, the team member will forfeit their deposit and may be relieved of any future shifts.
Show up sober, absolutely no exceptions will be made.
Are there other opportunities to fulfill my work exchange hours?
Yes. If you’d like to help out before the festival, email us with PRE-FEST in the subject line, and we will send you info. If you’d like to help with Street Team / Promo work, email us with PROMO in the subject line. Emails go to: email@example.com
What if I have a question that wasn't answered here?
Email Cassie at: cassie@joshuatreemusicfestival for any additional questions.